To make sure you are confident about what you are buying, we haveintroduced an easy Returns Policy. It gives you sufficient time to be certainthat the decision which you have made of buying your choice of jewellery from Jewelsera is right.
In case you have any problem or issues with the jewellery item, you canreturn the jewellery piece back and claim a 100% refund or exchange within thestipulated time frame of the policy. The time frame for claiming our Returnspolicy is stated on the product page.
Our return and shipping policy is customer friendly. Any customer who isnot satisfied with our jewellery pieces can return the item within 30 days uponthe receipt. Make sure the jewellery should not be used and in the proper form likethe way it was dispatched. Every tag should be undamaged as well as attached tothe product. Any customer looking to return the jewellery should keep in mindthe removal of the tag from the jewellery will constitute the jewellery pieceas used.
Every packaging and invoice related to the jewellery piece(s) must bereturned in their genuine form and must be sent at our address.
As a customer willing to make returns of the jewellery is supervised tofill the return form where a number for return voucher will be generated at ourwebsite RETURNS, within a week (7 days) upon the receipt of the jewellery. Thecustomer has to print the form and send to us in the parcel, which states thenumber of return voucher on the front face of the parcel.
Any customer returning the jewellery items needs to make sure a completeinsurance of the goods which are being returned. Every cost of the courier,insurance, postage and other vital things are likely to be borne by thecustomer.
We conduct an inspection of the jewellery after we receive the parcel.If we find that the jewellery piece has been used, or tags have been tamperedwith in any way, or even any other damage is caused to the product, we will notaccept the jewellery for the exchange according to our exchange policyspecified within. The refund would not be allowed. Please note that thedecision taken by Jewelsera on the subject of a refund will be final andirrevocable.
All those jewellery items that have been reshaped by third partyjeweller, made to order items, bespoke designs or products with customizedengraving cannot be returned or exchanged.
The product should be genuine and come with Original ProductCertificate, Original Invoice and Bills. In case the customer is unable toproduce the original certificate, we will dispatch the item to the lab forrecertification before we process the Return/Exchange under the Easy Returnsand Exchange Policy. The cost of shipping and the cost of certification arelikely to be borne by the customer.
We, at Jewelers, value our customers and completely understand that youmay have doubts about online shopping as well as delivery of jewellery pieces.To make sure that your experience at Jewelsera is both uncomplicated and freefrom hassles, we have associated ourselves with the reliable courier serviceproviders that make sure the product is delivered to your doorstep.
We offer FREE shipping on every order. We appeal to all our customers toexamine the package for any damage or tamper before they receive or sign forreceipt. At the time of delivery, it is important for every recipient toprovide valid ID proof for collecting the jewellery item.